Welcome to the ExpPackage.ShipToBox.com website (the "Website"). The website is owned and operated by ExpPackage Inc. (the “ExpPackage”) By using the website and any services of the website, you (refer to individuals or companies) agree to and acknowledge these terms and conditions (the “Terms”).
ExpPackage will review the terms every quarter and may update or modify the terms by posting a revised terms on the website. No notification will be sent to you. You may check the revised terms at any time by visiting this page. By submitting an order through the website, you agree to and acknowledge the carrier’s (refer to the third-party shipping company ExpPackage used to provide the shipping services) terms and conditions as well.
FedEx: https://www.fedex.com/en-us/terms-of-use.htmlDHL: https://mydhl.express.dhl/vn/en/legal/terms-and-conditions.html
As a condition of your use of the website, you warrant that:
ExpPackage retain the right at our sole discretion to deny access to anyone to the website and the services at any time and for any reason, including, but not limited to, violation of the terms.
ExpPackage provides a web platform to quote, arrange, and facilitate the shipment and storage of luggage, boxes, and sports equipment (the “Packages”). You select the carrier for your shipping order and acknowledge that ExpPackage will use the carrier to transport your packages. You acknowledge that the other third parties (refer to person or organization) at the pickup or delivery address of your order may be responsible for handing over or accepting your packages on behalf of you. ExpPackage or the carrier reserves the right to refuse, cancel, return, or hold any shipment if the shipment does not comply with the terms, is undeliverable, may contain possible dangerous, illegal, or prohibited items, or is not properly packed. You acknowledge that you ship your packages through the service at your own risk. If your packages are damaged or lost during the shipment or are not delivered within a timely manner due to a failure of ExpPackage or the carrier, you may timely and properly request ExpPackage's assistance with submitting any claims to the carrier. ExpPackage and/or the carrier may conduct a reasonable investigation into your claim, but in no event is ExpPackage required or obligated to investigate any claims pertaining to lost, damaged or delayed shipment. You acknowledge and agree that your request for assistance from ExpPackage, and/or any reasonable investigation into your claim, does not entitle you to compensation or damages from ExpPackage, or any action or recourse by ExpPackage, and that a commercially reasonable investigation is your sole and exclusive remedy. You acknowledge that the Services are also subject to any terms imposed by subcontractors of ExpPackage and all currieries ExpPackage uses.
You understand all rates quoted on the website, https://exppackage.shiptobox.com/, or by a ExpPackage representative, are in US dollars. By placing an order with ExpPackage, you agree to pay for the order in US dollars.
Rates generated on the website, https://exppackage.shiptobox.com/, or by a ExpPackage representative, are based upon the information provided by you at the time of inquiry. Final rates will be based upon actual weight and dimension verified by the carrier, and actual services provided by the carrier and ExpPackage.
Dimensions are measured from the widest point of each side of the package. If the actual weight or dimension of any shipped item exceeds the maximum allowed for the quoted item category, rates may adjust to reflect the billing weight. The billing weight is the greater one of the actual weight and dimensional weight of each package. The dimensional weight of an item can be calculated by multiplying length, width, and height, in inches, and dividing by 139.
If additional service is provided to your shipment, included but not limited to address correction after pickup,
package hold service, re-pick up service, remote area delivery, package re-route service, package return
service, and so forth, related fees will be added to the final cost. You can find detailed surcharge information
and prices via below carrier links:
https://www.fedex.com/en-us/shipping/current-rates/surcharges-and-fees.html#fedex-express-ground/,
http://www.dhl-usa.com/en/express/shipping/shipping_advice/surcharges.html
If the final rates differ from quoted rates, you acknowledge and agree ExpPackage to charge or refund the difference without notice. A final invoice with order breakdown will be provided to you upon request after the final charge or final refund is processed.
The delivery time generated on the website https://exppackage.shiptobox.com/, or by a ExpPackage representative, is based on the shipping date and services you selected. The actual delivery date will be based on the actual date the shipment is picked up by the carrier from the pickup address or the drop-off location.
The delivery time we offered is an estimated time and is not guaranteed. You acknowledge that ExpPackage will not be responsible for any direct or indirect losses, or personal or business losses, caused by the delayed shipment.
ExpPackage will make every effort to communicate with the carrier and have them deliver the package on time. In very few scenarios that the shipment is tendered to the carrier on schedule, while a delay (more than 6 hours) is caused by the carrier, ExpPackage accepts a delay claim for below services (excluding delays caused by factors mentioned in the following paragraphs).
You agree to send a claim request to ExpPackage by email within 7 business days from the delivery date. If a labeled package picture has been sent to ExpPackage prior the shipping date and the carrier confirms the delay, ExpPackage will refund the shipping difference (ordered shipping fee minus actual shipping fee per delivery time).
If the shipment is tendered to the carrier on schedule, while a delay (more than 5 business days) is caused by the carrier, ExpPackage will accept a delay claim (excluding delays caused by factors mentioned in the following paragraphs).
You understand and agree that the compensation for a shipment delay is up to the shipping fee for the delayed package(s). ExpPackage will process the refund within 3 business days after confirming the delay and delay reason.
ExpPackage is not responsible for the shipment delay because of:
ExpPackage does not accept delay claim for below services:
You acknowledge that there is no delivery time guaranteed for these services. Packages may be delivered before or after the estimated delivery date.
ExpPackage understands that travel schedules can change. You can modify your order online any time before the order is processed. No additional modification fee will be charged. You acknowledge and agree that ExpPackage will process the modified order and charge you the updated order total applicable to the respective changes.
If the order is already processed, ExpPackage will assist you to modify the order. An order modification fee, no more than 20USD, may apply. You acknowledge and agree that ExpPackage will charge or refund the order difference if the modification results in a fee change.
Once the shipment is picked up by carrier, the order cannot be modified anymore. In very few scenarios that a modification must be made to guarantee the delivery, such as correcting the wrong delivery address, or requesting a shipment hold, ExpPackage will put all efforts to communicate with the carrier, but the result is not guaranteed. Additional correction or processing fee will be charged by the carrier and applied to you.
By modifying the order, you acknowledge and agree to this terms and conditions as well.
ExpPackage will process a full refund if you cancel your order within 24 hours after your order was submitted and no shipping labels were yet provided.
You understand if you cancel your order after 24 hours from when your order was submitted, or the shipping labels have already been provided to you, there will be a 0USD cancellation fee charged to your account. The refund will be processed in 15 business days.
You acknowledge that carrier has the right to cancel, reject, or return any shipment because prohibited, illegal, dangerous items were shipped and found inside the package. You are responsible for any additional cost incurred for this type of cancellation, rejection, or return.
It is your responsibility to select a sturdy and strong case or box, pack well and protect your items. You acknowledge that ExpPackage will not responsible for any damaged or lost shipment due to improper packing.
You agree not to overpack and exceed the package maximum size and maximum weight of the order. You agree to pay for the weight and/or size difference and related surcharges if the package exceeds the size and weight limit of the item catalog when you placed the order.
It is your responsibility to lock all packages if shipping domestically within the US. ExpPackage is not responsible for any lost item if the unlocked package is shipped domestically.
It is your responsibility not to lock your packages for international shipment. You understand that customs or carrier may return the locked package if they are unable to open it for a regular customs screening. ExpPackage is not responsible for any shipment loss or delay because of the locked package.
It is your responsibility to follow the shipping instructions and correctly attach the shipping labels to the package. ExpPackage is not responsible for any lost or delayed shipment due to improper labeling. It is your responsibility to send ExpPackage a picture(s) of your labeled luggage/box/bag before you hand the luggage/box/bag to the carrier. You understand your lost or damage claim will not be accepted by the carrier if you do not send the picture before the shipment. ExpPackage will not be responsible for any rejected claim because of lack of picture evidence.
The shipping label ExpPackage created for your order can only be used for the respective package(s) you ordered, and the package(s) should be picked up or dropped off at the same location you requested in the order. ExpPackage is not responsible for any delay, return, loss, damage, customs or carrier shipment abandon if the label is used on more package(s), or package(s) shipped from different locations or at different times. ExpPackage keeps the right to charge you all additional costs billed from the carrier.
You agree that you will not send anything which may be construed as illegal in any way such as stolen items. You acknowledge and agree that you will not pack or ship prohibited items listed below:
You agree not to ship packages that are wet, leaking, or emit an odor of any kind. ExpPackage retains the right to update the prohibited item list any time to comply with related law or regulation. ExpPackage and the carrier company reserve the right to open and inspect any item shipped by you.
For international shipment, there may be additional prohibited items specified by the country of origin and/or destination. The carrier may at its sole discretion refuse to carry other items not listed here. It is your responsibility to check the local customs law and regulation before shipping.
It is your responsibility to provide the correct pickup address and instructions and make sure all packages are correctly labeled and packaged before the scheduled pickup date and time. You understand that the carrier will not call before the pickup. It is your responsibility to hand the shipment to the carrier or to make sure the carrier has easy access to the shipment. ExpPackage is not responsible for missed pickups because of the wrong pickup address, package cannot be found, or package is not ready. You understand that the pickup timeframe is not guaranteed. Carrier may go earlier or later the pickup date due to road conditions and/or other reasons. ExpPackage is not responsible for any unsuccessful pick up caused by carrier’s fault.
You understand that the carrier may not confirm the pickup due to weather, traffic, or service area factors. ExpPackage will refund the pickup fee if the pickup cannot be confirmed by the carrier. Once the pickup is confirmed, the pickup fee is not refundable. If the pickup failed because of your fault (such as package not ready, wrong pickup address, etc.), ExpPackage reserves the right to charge the second pickup. If the pickup failed because of carrier’s fault, ExpPackage will try to schedule a new pickup at your and carrier’s next available time window for free. You understand that the delivery time will change correspondingly if the new pickup is not on the original date. If your shipment is time sensitive, it is your responsibility to timely change the shipping services or drop off the shipment, so the shipment can be delivered at a scheduled time. ExpPackage is not responsible for any shipment delay caused by missed or failed pickups.
Due to the different time zones and office hours, same-day pickup service is not guaranteed. Same-day pickup is not available for FedEx Basic service. Saturday pickup is not available for DHL Express service and FedEx Basic service. ExpPackage does not provide Sunday or holiday pickups for all services.
It is your responsibility to drop off the package before the service cut-off time of the carrier’s drop-off location and request a drop-off receipt with drop-off date, time, and shipment tracking number(s). You acknowledge that you will not drop off the shipment incorrectly to a carrier’s street drop box or non-staffed shipping center. ExpPackage is not responsible for the shipment delay or loss because of the late or incorrect drop off.
It is your responsibility to provide the correct delivery address and instructions. ExpPackage is not responsible for delayed, lost, or returned shipment because of the wrong or incomplete delivery address. You agree to have someone accept and sign for the package at the delivery address. ExpPackage is not responsible for any lost or missing package after delivery.
Upon delivery, if the content is damaged or broken because of damaged or broken luggage/box/bag in transit, it is your responsibility to keep full evidence to assist ExpPackage to file a claim with the carrier. The evidence includes, but not limited to:
If you selected “delivery without signature” when placing the order, you understand that you will not be able to file a claim once the shipment tracking shows delivered on carrier’s website.
Carrier may try a second delivery if the first delivery attempt was missed. It is your responsibility to have someone accept the shipment at the delivery address. Carrier may also hold the shipment at a nearby station for your collection if the first delivery attempt failed. You agree to show your photo ID to collect the shipment. ExpPackage will not cover the additional cost incurred for the package hold and collection.
If you do not collect the shipment within the timeframe the carrier is able to hold, or the package is defined as an undeliverable package because of the wrong address, it will be returned by carrier. You agree to be responsible for the return cost and other additional costs associated to the return.
Every international shipment is subject to customs clearance. You acknowledge it is your responsibility to understand the local customs regulations and requirements to import and export your items. You are responsible for providing full and correct item information for ExpPackage to create the customs invoice. It is also your and your receiver’s responsibility to timely and actively cooperate with local customs and the carrier and provide all required documents and information for customs clearance.
ExpPackage is not responsible for customs delay. If you and/or receiver do not comply with the local customs authorities, provide the necessary documents, and pay for duties and taxes, customs have the right to return, hold, or destroy the packages according to the destination country's law and regulation. You agree to take full responsibility for the loss or return cost and will not dispute the shipping services and shipping fees with ExpPackage.
You understand customs has the right to hold and open your package, inspect and re-value the items inside the package, and levy duties and taxes based on their assessment. You acknowledge and agree to be fully responsible for the duties and taxes, and any other customs charges, such as brokerage fees, or customs warehouse fee if applied. If you refuse to pay for duties and taxes, and the carrier charges the duties and taxes to ExpPackage, ExpPackage has the right to charge your credit card at the billed amount.
It is your responsibility not to ship restricted or prohibited items, and not to lock your packages. You understand that customs or carrier may return the locked package if they are not able to open it for a regular customs screening. ExpPackage is not responsible for any shipment delay, hold, or return because of the restricted or prohibited items, and for any shipment loss or delay because of the locked package.
If the sender or receiver is on the carrier, government, or United Nations’ Denied Persons List, the carrier has the right to refuse, hold, or return the shipment. You agree that ExpPackage is not responsible for the delay, return, or refusal of the shipment. You acknowledge to cover all related fees, including but not limited to original shipping fee, return fee, investigation fee, and so forth.
You understand that carrier has the right to deliver the package to a third-party broker for clearance per local customs regulation. You agree to cooperate with the carrier and the broker’s company for the clearance and pay for brokerage fee and any related fee if applied. ExpPackage is not responsible for any customs delay, shipment returned or destroyed because you refused to cooperate with the broker and the carrier.
ExpPackage will assist in monitoring your shipment and communicate with the carrier if the shipment tracking stops updating for more than 3 business days. It is your responsibility to monitor your shipment tracking and provide full and detailed package size, color, and content information so the carrier can search and try to find the missing package.
If the carrier confirms unable to locate the package, ExpPackage will file a lost claim with the carrier once the other package(s) of the shipment is delivered. If the carrier finds and delivers the missing package, you may request a delay claim if conditions mentioned in the “Shipment delay” section of these terms apply.
ExpPackage provides up to 200 USD free insurance coverage for each package. Additional shipping insurance coverage from the carrier or third-party insurance company is available for purchase when you are placing an order. Coverage for damage is only 25% of the selected insurance for the respective damaged package. You are responsible for ensuring sufficient insurance coverage to protect the shipment. ExpPackage ‘s liability is not applicable to additional shipping insurance purchased by you. ExpPackage will file a claim on behalf of you. The carrier or third-party insurance company investigates and makes the final decision. In no event shall ExpPackage be liable for the additional shipping insurance coverage and related claim result.
You understand that insurance only covers:
You understand the insurance DOES NOT COVER:
You also understand the shipping insurance does not cover the loss or damage arising from the following circumstances:
It is your responsibility to send ExpPackage a picture(s) of your labeled luggage/box/bag before you hand your luggage/box/bag to the carrier. You understand your lost or damage claim will not be accepted by the carrier if you do not send the picture before the carrier pickup or your drop-off. ExpPackage will not be responsible for any rejected claim because of lack of picture evidence.
You agree to file a claim with ExpPackage for the lost or damaged shipment. Lost claim needs to be submitted within 5 business days from the estimated delivery date. The claim should be sent by email with the lost item list and purchase invoice. Damage claim needs to be submitted within 3 business days after the shipment is delivered. The claim should be sent by email with pictures of the damaged package and damaged items, damaged item value list and purchase invoice.
ExpPackage assists to collect all claim documents and submit the claim on behalf of you. In no event shall ExpPackage be responsible for the claim result. The carrier or third-party insurance company will investigate and decide the claim result and compensation amount per their insurance policy and inspection. The claim investigation will usually take 15-30 business days. Once the decision is made, it will be the final decision and settlement for the claim.
ExpPackage will process the refund within 5 business days after the claim is approved by the carrier or third-party insurance company. You agree to file a lost or damage claim through ExpPackage. You understand the lost or damage claim may be rejected if you file it directly with the carrier. You acknowledge that ExpPackage will not responsible for any rejection because you filed the claim directly with the carrier. You acknowledge that if carrier resolves a claim by paying full value for a shipment, carrier reserves the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with the carrier.
ExpPackage cannot accept packages over 72 inches in length or 100 lbs. in weight. ExpPackage is not able to provide storage service for those prohibited items described in this term.ExpPackage provides 6 months of free storage services for each piece of package if you use our shipping services from your location to our warehouse, and from our warehouse back to you. After 6 months, the monthly warehouse fee for each piece is 10USD. If the storage fee is due over 3 months, you agree that ExpPackage has the right to destroy the package(s). ExpPackage is not responsible for any item damaged because of improper packaging. ExpPackage’s liability coverage for the storage service is up to 100USD each package. You understand that the shipping insurance does not cover the storage services. ExpPackage has the right to refuse or return those packages cannot be accepted or stored in our warehouse. You will be responsible for related return shipping and handling fee.
ExpPackage may offer promotion code to members. All discounts are applied at the sole discretion of ExpPackage and may be withdrawn at any time. The discounted amount applied by a promotion code cannot be refunded if you cancel the order. If an expected discount fails to apply to your order, you need contact with ExpPackage right away instead of submitting the order. ExpPackage accepts one valid promotion code per order.
ExpPackage’s liability is limited to the lower of actual damages/lost or free insurance amount. Our maximal liability coverage is up to 200 USD each package shipped and stored via us. ExpPackage is not responsible for indirect or consequential loss such as (but not limited to) loss of profit, loss of market or the consequences of delay or deviation however caused. ExpPackage is not responsible for any carrier or carrier’s partner ‘s service fault (delay, lost, damage etc.) ExpPackage is not responsible for any loss, damage or delay caused by events beyond our control, including but not limited to acts of God, war, civil unrest, or acts of government. ExpPackage is not the shipper of your package and has no liability for what you ship. ExpPackage ‘s liability is not applicable to additional insurance purchased by you. ExpPackage file a claim on behalf of you. The carrier or third-party insurance company investigates and makes final decision. In no event shall ExpPackage be liable for the additional insurance coverage.
Welcome to the ExpPackage.ShipToBox.com website (the "Website"). The website is owned and operated by ExpPackage Inc. (the “ExpPackage”) By using the website and any services of the website, you (refer to individuals or companies) agree to and acknowledge these terms and conditions (the “Terms”).
ExpPackage will review the terms every quarter and may update or modify the terms by posting a revised terms on the website. No notification will be sent to you. You may check the revised terms at any time by visiting this page. By submitting an order through the website, you agree to and acknowledge the carrier’s (refer to the third-party shipping company ExpPackage used to provide the shipping services) terms and conditions as well.
As a condition of your use of the website, you warrant that:
ExpPackage retain the right at our sole discretion to deny access to anyone to the website and the services at any time and for any reason, including, but not limited to, violation of the terms.
ExpPackage provides a web platform to quote, arrange, and facilitate the shipment and storage of luggage, boxes, and sports equipment (the “Packages”). You select the carrier for your shipping order and acknowledge that ExpPackage will use the carrier to transport your packages. You acknowledge that the other third parties (refer to person or organization) at the pickup or delivery address of your order may be responsible for handing over or accepting your packages on behalf of you. ExpPackage or the carrier reserves the right to refuse, cancel, return, or hold any shipment if the shipment does not comply with the terms, is undeliverable, may contain possible dangerous, illegal, or prohibited items, or is not properly packed. You acknowledge that you ship your packages through the service at your own risk. If your packages are damaged or lost during the shipment or are not delivered within a timely manner due to a failure of ExpPackage or the carrier, you may timely and properly request ExpPackage's assistance with submitting any claims to the carrier. ExpPackage and/or the carrier may conduct a reasonable investigation into your claim, but in no event is ExpPackage required or obligated to investigate any claims pertaining to lost, damaged or delayed shipment. You acknowledge and agree that your request for assistance from ExpPackage, and/or any reasonable investigation into your claim, does not entitle you to compensation or damages from ExpPackage, or any action or recourse by ExpPackage, and that a commercially reasonable investigation is your sole and exclusive remedy. You acknowledge that the Services are also subject to any terms imposed by subcontractors of ExpPackage and all currieries ExpPackage uses.
You understand all rates quoted on the website, or by a ExpPackage representative, are in US dollars. By placing an order with ExpPackage, you agree to pay for the order in US dollars.
Rates generated on the website, or by a ExpPackage representative, are based upon the information provided by you at the time of inquiry. Final rates will be based upon actual weight and dimension verified by the carrier, and actual services provided by the carrier and ExpPackage.
Dimensions are measured from the widest point of each side of the package. If the actual weight or dimension of any shipped item exceeds the maximum allowed for the quoted item category, rates may adjust to reflect the billing weight. The billing weight is the greater one of the actual weight and dimensional weight of each package. The dimensional weight of an item can be calculated by multiplying length, width, and height, in inches, and dividing by 139.
If additional service is provided to your shipment, included but not limited to address correction after pickup,
package hold service, re-pick up service, remote area delivery, package re-route service, package return
service, and so forth, related fees will be added to the final cost. You can find detailed surcharge information
and prices via below carrier links:
If the final rates differ from quoted rates, you acknowledge and agree ExpPackage to charge or refund the difference without notice. A final invoice with order breakdown will be provided to you upon request after the final charge or final refund is processed.
The delivery time generated on the website, or by a ExpPackage representative, is based on the shipping date and services you selected. The actual delivery date will be based on the actual date the shipment is picked up by the carrier from the pickup address or the drop-off location.
The delivery time we offered is an estimated time and is not guaranteed. You acknowledge that ExpPackage will not be responsible for any direct or indirect losses, or personal or business losses, caused by the delayed shipment.
ExpPackage will make every effort to communicate with the carrier and have them deliver the package on time. In very few scenarios that the shipment is tendered to the carrier on schedule, while a delay (more than 6 hours) is caused by the carrier, ExpPackage accepts a delay claim for below services (excluding delays caused by factors mentioned in the following paragraphs).
You agree to send a claim request to ExpPackage by email within 7 business days from the delivery date. If a labeled package picture has been sent to ExpPackage prior the shipping date and the carrier confirms the delay, ExpPackage will refund the shipping difference (ordered shipping fee minus actual shipping fee per delivery time).
If the shipment is tendered to the carrier on schedule, while a delay (more than 5 business days) is caused by the carrier, ExpPackage will accept a delay claim (excluding delays caused by factors mentioned in the following paragraphs).
You understand and agree that the compensation for a shipment delay is up to the shipping fee for the delayed package(s). ExpPackage will process the refund within 3 business days after confirming the delay and delay reason.
ExpPackage is not responsible for the shipment delay because of:
ExpPackage does not accept delay claim for below services:
You acknowledge that there is no delivery time guaranteed for these services. Packages may be delivered before or after the estimated delivery date.
ExpPackage understands that travel schedules can change. You can modify your order online any time before the order is processed. No additional modification fee will be charged. You acknowledge and agree that ExpPackage will process the modified order and charge you the updated order total applicable to the respective changes.
If the order is already processed, ExpPackage will assist you to modify the order. An order modification fee, no more than 20USD, may apply. You acknowledge and agree that ExpPackage will charge or refund the order difference if the modification results in a fee change.
Once the shipment is picked up by carrier, the order cannot be modified anymore. In very few scenarios that a modification must be made to guarantee the delivery, such as correcting the wrong delivery address, or requesting a shipment hold, ExpPackage will put all efforts to communicate with the carrier, but the result is not guaranteed. Additional correction or processing fee will be charged by the carrier and applied to you.
By modifying the order, you acknowledge and agree to this terms and conditions as well.
ExpPackage will process a full refund if you cancel your order within 24 hours after your order was submitted and no shipping labels were yet provided.
You understand if you cancel your order after 24 hours from when your order was submitted, or the shipping labels have already been provided to you, there will be a 0USD cancellation fee charged to your account. The refund will be processed in 15 business days.
You acknowledge that carrier has the right to cancel, reject, or return any shipment because prohibited, illegal, dangerous items were shipped and found inside the package. You are responsible for any additional cost incurred for this type of cancellation, rejection, or return.
It is your responsibility to select a sturdy and strong case or box, pack well and protect your items. You acknowledge that ExpPackage will not responsible for any damaged or lost shipment due to improper packing.
You agree not to overpack and exceed the package maximum size and maximum weight of the order. You agree to pay for the weight and/or size difference and related surcharges if the package exceeds the size and weight limit of the item catalog when you placed the order.
It is your responsibility to lock all packages if shipping domestically within the US. ExpPackage is not responsible for any lost item if the unlocked package is shipped domestically.
It is your responsibility not to lock your packages for international shipment. You understand that customs or carrier may return the locked package if they are unable to open it for a regular customs screening. ExpPackage is not responsible for any shipment loss or delay because of the locked package.
It is your responsibility to follow the shipping instructions and correctly attach the shipping labels to the package. ExpPackage is not responsible for any lost or delayed shipment due to improper labeling. It is your responsibility to send ExpPackage a picture(s) of your labeled luggage/box/bag before you hand the luggage/box/bag to the carrier. You understand your lost or damage claim will not be accepted by the carrier if you do not send the picture before the shipment. ExpPackage will not be responsible for any rejected claim because of lack of picture evidence.
The shipping label ExpPackage created for your order can only be used for the respective package(s) you ordered, and the package(s) should be picked up or dropped off at the same location you requested in the order. ExpPackage is not responsible for any delay, return, loss, damage, customs or carrier shipment abandon if the label is used on more package(s), or package(s) shipped from different locations or at different times. ExpPackage keeps the right to charge you all additional costs billed from the carrier.
You agree that you will not send anything which may be construed as illegal in any way such as stolen items. You acknowledge and agree that you will not pack or ship prohibited items listed below:
You agree not to ship packages that are wet, leaking, or emit an odor of any kind. ExpPackage retains the right to update the prohibited item list any time to comply with related law or regulation. ExpPackage and the carrier company reserve the right to open and inspect any item shipped by you.
For international shipment, there may be additional prohibited items specified by the country of origin and/or destination. The carrier may at its sole discretion refuse to carry other items not listed here. It is your responsibility to check the local customs law and regulation before shipping.
It is your responsibility to provide the correct pickup address and instructions and make sure all packages are correctly labeled and packaged before the scheduled pickup date and time. You understand that the carrier will not call before the pickup. It is your responsibility to hand the shipment to the carrier or to make sure the carrier has easy access to the shipment. ExpPackage is not responsible for missed pickups because of the wrong pickup address, package cannot be found, or package is not ready. You understand that the pickup timeframe is not guaranteed. Carrier may go earlier or later the pickup date due to road conditions and/or other reasons. ExpPackage is not responsible for any unsuccessful pick up caused by carrier’s fault.
You understand that the carrier may not confirm the pickup due to weather, traffic, or service area factors. ExpPackage will refund the pickup fee if the pickup cannot be confirmed by the carrier. Once the pickup is confirmed, the pickup fee is not refundable. If the pickup failed because of your fault (such as package not ready, wrong pickup address, etc.), ExpPackage reserves the right to charge the second pickup. If the pickup failed because of carrier’s fault, ExpPackage will try to schedule a new pickup at your and carrier’s next available time window for free. You understand that the delivery time will change correspondingly if the new pickup is not on the original date. If your shipment is time sensitive, it is your responsibility to timely change the shipping services or drop off the shipment, so the shipment can be delivered at a scheduled time. ExpPackage is not responsible for any shipment delay caused by missed or failed pickups.
Due to the different time zones and office hours, same-day pickup service is not guaranteed. Same-day pickup is not available for FedEx Basic service. Saturday pickup is not available for DHL Express service and FedEx Basic service. ExpPackage does not provide Sunday or holiday pickups for all services.
It is your responsibility to drop off the package before the service cut-off time of the carrier’s drop-off location and request a drop-off receipt with drop-off date, time, and shipment tracking number(s). You acknowledge that you will not drop off the shipment incorrectly to a carrier’s street drop box or non-staffed shipping center. ExpPackage is not responsible for the shipment delay or loss because of the late or incorrect drop off.
It is your responsibility to provide the correct delivery address and instructions. ExpPackage is not responsible for delayed, lost, or returned shipment because of the wrong or incomplete delivery address. You agree to have someone accept and sign for the package at the delivery address. ExpPackage is not responsible for any lost or missing package after delivery.
Upon delivery, if the content is damaged or broken because of damaged or broken luggage/box/bag in transit, it is your responsibility to keep full evidence to assist ExpPackage to file a claim with the carrier. The evidence includes, but not limited to:
If you selected “delivery without signature” when placing the order, you understand that you will not be able to file a claim once the shipment tracking shows delivered on carrier’s website.
Carrier may try a second delivery if the first delivery attempt was missed. It is your responsibility to have someone accept the shipment at the delivery address. Carrier may also hold the shipment at a nearby station for your collection if the first delivery attempt failed. You agree to show your photo ID to collect the shipment. ExpPackage will not cover the additional cost incurred for the package hold and collection.
If you do not collect the shipment within the timeframe the carrier is able to hold, or the package is defined as an undeliverable package because of the wrong address, it will be returned by carrier. You agree to be responsible for the return cost and other additional costs associated to the return.
Every international shipment is subject to customs clearance. You acknowledge it is your responsibility to understand the local customs regulations and requirements to import and export your items. You are responsible for providing full and correct item information for ExpPackage to create the customs invoice. It is also your and your receiver’s responsibility to timely and actively cooperate with local customs and the carrier and provide all required documents and information for customs clearance.
ExpPackage is not responsible for customs delay. If you and/or receiver do not comply with the local customs authorities, provide the necessary documents, and pay for duties and taxes, customs have the right to return, hold, or destroy the packages according to the destination country's law and regulation. You agree to take full responsibility for the loss or return cost and will not dispute the shipping services and shipping fees with ExpPackage.
You understand customs has the right to hold and open your package, inspect and re-value the items inside the package, and levy duties and taxes based on their assessment. You acknowledge and agree to be fully responsible for the duties and taxes, and any other customs charges, such as brokerage fees, or customs warehouse fee if applied. If you refuse to pay for duties and taxes, and the carrier charges the duties and taxes to ExpPackage, ExpPackage has the right to charge your credit card at the billed amount.
It is your responsibility not to ship restricted or prohibited items, and not to lock your packages. You understand that customs or carrier may return the locked package if they are not able to open it for a regular customs screening. ExpPackage is not responsible for any shipment delay, hold, or return because of the restricted or prohibited items, and for any shipment loss or delay because of the locked package.
If the sender or receiver is on the carrier, government, or United Nations’ Denied Persons List, the carrier has the right to refuse, hold, or return the shipment. You agree that ExpPackage is not responsible for the delay, return, or refusal of the shipment. You acknowledge to cover all related fees, including but not limited to original shipping fee, return fee, investigation fee, and so forth.
You understand that carrier has the right to deliver the package to a third-party broker for clearance per local customs regulation. You agree to cooperate with the carrier and the broker’s company for the clearance and pay for brokerage fee and any related fee if applied. ExpPackage is not responsible for any customs delay, shipment returned or destroyed because you refused to cooperate with the broker and the carrier.
ExpPackage will assist in monitoring your shipment and communicate with the carrier if the shipment tracking stops updating for more than 3 business days. It is your responsibility to monitor your shipment tracking and provide full and detailed package size, color, and content information so the carrier can search and try to find the missing package.
If the carrier confirms unable to locate the package, ExpPackage will file a lost claim with the carrier once the other package(s) of the shipment is delivered. If the carrier finds and delivers the missing package, you may request a delay claim if conditions mentioned in the “Shipment delay” section of these terms apply.
ExpPackage provides up to 200 USD free insurance coverage for each package. Additional shipping insurance coverage from the carrier or third-party insurance company is available for purchase when you are placing an order. Coverage for damage is only 25% of the selected insurance for the respective damaged package. You are responsible for ensuring sufficient insurance coverage to protect the shipment. ExpPackage ‘s liability is not applicable to additional shipping insurance purchased by you. ExpPackage will file a claim on behalf of you. The carrier or third-party insurance company investigates and makes the final decision. In no event shall ExpPackage be liable for the additional shipping insurance coverage and related claim result.
You understand that insurance only covers:
You understand the insurance DOES NOT COVER:
You also understand the shipping insurance does not cover the loss or damage arising from the following circumstances:
It is your responsibility to send ExpPackage a picture(s) of your labeled luggage/box/bag before you hand your luggage/box/bag to the carrier. You understand your lost or damage claim will not be accepted by the carrier if you do not send the picture before the carrier pickup or your drop-off. ExpPackage will not be responsible for any rejected claim because of lack of picture evidence.
You agree to file a claim with ExpPackage for the lost or damaged shipment. Lost claim needs to be submitted within 5 business days from the estimated delivery date. The claim should be sent by email with the lost item list and purchase invoice. Damage claim needs to be submitted within 3 business days after the shipment is delivered. The claim should be sent by email with pictures of the damaged package and damaged items, damaged item value list and purchase invoice.
ExpPackage assists to collect all claim documents and submit the claim on behalf of you. In no event shall ExpPackage be responsible for the claim result. The carrier or third-party insurance company will investigate and decide the claim result and compensation amount per their insurance policy and inspection. The claim investigation will usually take 15-30 business days. Once the decision is made, it will be the final decision and settlement for the claim.
ExpPackage will process the refund within 5 business days after the claim is approved by the carrier or third-party insurance company. You agree to file a lost or damage claim through ExpPackage. You understand the lost or damage claim may be rejected if you file it directly with the carrier. You acknowledge that ExpPackage will not responsible for any rejection because you filed the claim directly with the carrier. You acknowledge that if carrier resolves a claim by paying full value for a shipment, carrier reserves the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with the carrier.
ExpPackage cannot accept packages over 72 inches in length or 100 lbs. in weight. ExpPackage is not able to provide storage service for those prohibited items described in this term.ExpPackage provides 6 months of free storage services for each piece of package if you use our shipping services from your location to our warehouse, and from our warehouse back to you. After 6 months, the monthly warehouse fee for each piece is 10USD. If the storage fee is due over 3 months, you agree that ExpPackage has the right to destroy the package(s). ExpPackage is not responsible for any item damaged because of improper packaging. ExpPackage’s liability coverage for the storage service is up to 100USD each package. You understand that the shipping insurance does not cover the storage services. ExpPackage has the right to refuse or return those packages cannot be accepted or stored in our warehouse. You will be responsible for related return shipping and handling fee.
ExpPackage may offer promotion code to members. All discounts are applied at the sole discretion of ExpPackage and may be withdrawn at any time. The discounted amount applied by a promotion code cannot be refunded if you cancel the order. If an expected discount fails to apply to your order, you need contact with ExpPackage right away instead of submitting the order. ExpPackage accepts one valid promotion code per order.
ExpPackage’s liability is limited to the lower of actual damages/lost or free insurance amount. Our maximal liability coverage is up to 200 USD each package shipped and stored via us. ExpPackage is not responsible for indirect or consequential loss such as (but not limited to) loss of profit, loss of market or the consequences of delay or deviation however caused. ExpPackage is not responsible for any carrier or carrier’s partner ‘s service fault (delay, lost, damage etc.) ExpPackage is not responsible for any loss, damage or delay caused by events beyond our control, including but not limited to acts of God, war, civil unrest, or acts of government. ExpPackage is not the shipper of your package and has no liability for what you ship. ExpPackage ‘s liability is not applicable to additional insurance purchased by you. ExpPackage file a claim on behalf of you. The carrier or third-party insurance company investigates and makes final decision. In no event shall ExpPackage be liable for the additional insurance coverage.
Welcome to the ExpPackage.ShipToBox.com website (the "Website"). The website is owned and operated by Exp Package Inc. (the “Exp Package”, “we”, “us” or “our”). Exp Package respects the privacy of the privacy of those individuals and companies who access and/or use the Site (“you” or “your”, “user”, or collectively “users”) and is committed to protecting the privacy of the personally identifiable information we collect from you as you access and/or use the website via the Internet, the world wide web, mobile networks, mobile applications, or any other communication methods now known or in the future developed.
The purpose of this Privacy Policy is to inform you about the types of information we gather about you, including information gathered when you visit the website, and information we may receive from third parties or affiliates in addition to that online information, how we may use that information, whether we disclose that information to anyone, and the choices you have regarding our use of, and your ability to correct, the information. We encourage you to read this Privacy Policy carefully when using the Site or Service, or when providing information to us through the Site or Service. You understand that by using Site or Service you are accepting our practices as described in this Privacy Policy
We will only use personally identifying information in the manner described in the Privacy Policy in effect when the information was collected from you. However, we reserve the right to change the terms of this Privacy Policy at any time by posting revisions to the Site and will take adequate and reasonable action to obtain your consent if required, to process your personal information.
The website generally collects personal information with your specific knowledge and consent. For instance, when you purchase our services or register and/or set up an account/profile to access, visit and/or use certain portions of the website, you may provide a password and/or Login ID, or credit, debit card information, or other payment information, as well as your name, telephone number(s), email and/or street address, and other personally identifiable information. In addition, you may be asked to send us similar information via messaging (for example, email, SMS, MMS, or other technologies). Or you may call us and provide similar information to purchase the services.
Our website may also automatically collect information about you, your online behavior and your computer, mobile or other device. The information collected may include, without limitation, the make, model, settings, specifications (for example, CPU speed, connection speed, browser type, operating system, device identifier) and geographic location of you and/or your computer, mobile or other device, as well as date/time stamp, IP address, pages visited, time of visits, content viewed, ads viewed, the site(s), application(s), destination(s), and/or service(s) you arrived from, and other clickstream data.
This Privacy Policy does not cover information collected elsewhere, including but not limited to offline and on sites, applications, destinations, or services linked to from the website.
We use personal information to provide you with the services you have ordered. For example, if you purchase any of our shipping services we may use your e-mail address to send you a confirmation notice. We may also use the information to communicate with you about new features, services, and/or to improve the services by tailoring them to your needs.
We may share your personal information with third parties that provide us with services, to complete or support the services you ordered, or improve or enhance the services we offer you, such as, but not limited to, shipping and related services (such as custom clearance services), storage services, payment processing, technical maintenance, market research and enhancement, communication and supporting. While we may seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, we have no control over, and shall not be responsible for the third-party provider’s privacy policy or information practices.
We reserve the right to access, use and share your personal information for purpose of health, safety and other matters of public interest by law. We may also provide access to our database to cooperate with official investigations or any legal process.
We reserve the right to use the information we collect about your computer, mobile or other device (including its geographic location), for any lawful business purpose, including but not limited to diagnose services problems, analyze trends, and to otherwise administer the service. Geographic location information about you and/or your computer, mobile or other device may specifically be used to show you content based on geographic location such as a nearby drop off location.
We reserve the right to use, transfer and share aggregated, anonymous data about our users as a group for any lawful business purpose, such as analyzing usage trends and seeking compatible advertisers, clients and customers and so forth.
Exp Package is committed to protecting the security of any personal information you provide to us. We maintain commercially reasonable safeguards to maintain the security and privacy of personal information that you provide to us. After you have submitted your information online, we recommend that you log out your Exp Package account before leaving your computer. Exp Package cannot guarantee the security of any data submitted over the Internet. After your information reaches Exp Package, however, it is stored on servers (or in the case of information received from you in person, in writing or over the phone or fax) protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties.
You may receive periodic e-mails, mailings or telephone calls from Exp Package with news or other information on events, services, discounts, special promotions or other offers from or on behalf of us. If at any time you wish to stop receiving emails or mailings from us, please send us an email to cs@shiptobox.com with the subject "unsubscribe", or write to us at the address provided below. We will remove you from our mailing list. Alternatively, for e-mail communications, you may opt out of receiving promotional or discount information e-mails from us.
Because no data transmission is completely secure, and no system of physical or electronic security is impenetrable, we cannot guarantee the security of the information you send to us or the security of our servers, networks or databases, and by using the Website or Services. You agree to assume all risk in connection with the information sent to us or collected by us when you access and/or use the Website or Service, including but not limited to your personal, registration or payment information. You understand we are not responsible for any loss of such information or the consequences thereof. However, we will try our best to safeguard your information with secure physical and electronic system. In the unlikely event that we believe that the security of your information in our possession or control may have been compromised, we may notify you via your computer, mobile or other device.
The website or our service is not intended for use by children. No one under age 18 is allowed to register for the website or provide any personal information or use our social, and public discussion areas, photo and video galleries, chats, personal/job search and other classified ads, and elsewhere.
If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom Exp Package has shared the Personally Identifiable Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by writing to us at following mailing address or by e-mailing us at cs@shiptobox.com. We will respond to your request for a Notice of Information-Sharing Disclosure within 30 days of receiving your request.
If you have any other concerns or questions about any aspect of this policy, please feel free to contact us at:
Exp Package
228 East 45th Street, Ground Floor,
New York, NY 10017
